Terms & Conditions

• Please remove any articles you do not want exposed from the treatment area before the appointment.
• If treatment is required behind furniture, furniture should be moved away from the walls before treatment.
• Pets must be kept safely away from the work area. Fish ponds, fish tanks and aviaries must be appropriately covered.
• The property owner must advise Clean Carpets & Pest Control Perth of any beehives present at the premises, as pest-control treatments may adversely affect bees.
• If internal pest control is undertaken, the property must be vacated for 5 hours. This includes all pets.

If you are not satisfied with work performed in your home or office, please contact Clean Carpets & Pest Control Perth in writing within 3 days of completion.

Claims relating to the workmanship of the service must be reported in writing and the company must be given the opportunity to inspect and rectify the work where appropriate.

Additional callout fees may apply where the issue is found not to be the result of work completed by Clean Carpets & Pest Control Perth.

Your written notice should include:

• Your name, property address and date of service.
• The specific areas affected. Areas not identified may not form part of the requested rectification.
• The reason for dissatisfaction for each affected area, together with relevant photographic evidence where available.

Where a refund is requested, Clean Carpets & Pest Control Perth may appoint an accredited independent company, association or inspector to assess the matter.

If the assessment determines that the issue was not a direct result of the company's work, a refund may not be provided and the customer may be responsible for the assessment costs.

Stain Treatment

Clean Carpets & Pest Control Perth cannot guarantee that all stains will be removed during cleaning.

Stains caused by caustics, acids or permanent dyes may be permanent. The company cannot be responsible for pre-existing conditions that are not apparent during visual inspection.

These conditions may include:

• Fugitive dyes that were not properly set during manufacture or re-dyeing.
• Upholstery containing water-soluble or solvent-soluble coloured backing material.
• Carpet that has been over-stretched, delaminated or otherwise structurally affected.
• Sun-damaged carpet or upholstery where fibres or dyes have become fragile.
• Previous use of cleaning products that may have affected dyes within the carpet or upholstery fibres.
• Markers used on carpet, fabric backing or padding.

• We do not move furniture. Please clear the areas that require treatment before the appointment.
• If parking is more than approximately 30 metres from the job premises, this must be brought to our attention before arrival.

Carpet Cleaning

• Room pricing is based on a maximum room size of 15m².
• Stairs are quoted per level.
• Pricing may vary depending on carpet condition.
• Difficult stains may incur an additional charge.
• Special offers may not be available in all areas.

Upholstery Cleaning

• Pricing is calculated per seating position.
• A standard seating position has a maximum width of 80cm. Wider seating positions may incur an additional charge.
• Additional charges may apply for recliners, ottomans, chaises and leather upholstery.

Tile & Grout Cleaning

Clean Carpets & Pest Control Perth cannot be held responsible for unforeseen pre-existing conditions relating to tiles and grout, including:

• Loose, scratched or chipped tiles.
• Loose, cracked or missing grout.
• UV fading or existing damage.
• Existing staining of tiles or grout.

Fabric Protection

Fabric protection used by Clean Carpets & Pest Control Perth is best described as a stain-release treatment. Its reaction may differ depending on the carpet or fabric.

The product is not designed simply to make water bead on the surface. It is designed to assist with releasing staining caused by spills.

Caustics, acids and dyes may reduce the effectiveness of the treatment and results cannot be guaranteed.

• Clean Carpets & Pest Control Perth is ABN registered.
• The current minimum callout fee stated in these terms is $180.
• Quotes provided over the phone are subject to change following inspection of the property or item being treated.
• All quotes and invoices are subject to GST.
• Payment is by cash or bank transfer at completion of the job.
• Carpet Dry Cleaning, Encapsulation Cleaning and Carpet Steam Cleaning are listed at the same service price.
• Standard room pricing applies to rooms up to 15m².
• A small hallway is classified as a maximum of 5m².
• A combined lounge and dining area is classified as two rooms.
• Extremely soiled or damaged carpets may require industrial cleaning. If identified by the technician, the job may need to be re-quoted before work begins.

Clean Carpets & Pest Control Perth reserves the right to charge a cancellation fee, with a stated minimum of $180, where adequate notice of cancellation has not been provided.

The current terms do not specify the exact notice period that constitutes “adequate notice”.

Where an account remains outstanding for more than 60 days, the company reserves the right to report the delinquent account to a credit-reporting agency, refer the account for debt collection or commence legal recovery proceedings.

The current terms state that debt-collection charges may be calculated at not less than 20% plus GST, together with applicable interest and legal recovery costs.